Welcome to Liverpool Hen Parties. By using our website and booking our services, you agree to the following terms and conditions. Please read them carefully before making a booking.
01 BOOKING & RESERVATIONS
- All bookings are subject to availability and written confirmation.
- A booking is only secured once your deposit has been received.
- Liverpool Hen Parties reserves the right to refuse a booking request.
02 PAYMENTS & DEPOSITS
- Deposits are required to secure your package reservation.
- Final balances must be paid by the deadline stated in your booking confirmation.
- Missed payment deadlines may result in cancellation of your booking and loss of your deposit.
03 CANCELLATIONS & REFUNDS
- Deposits are non-refundable unless otherwise agreed in writing.
- Any partial refund after final payment depends on supplier, accommodation, and venue policies.
- Changes made by your group may carry admin charges.
04 ACCOMMODATION USE
- Guests must comply with the rules of the accommodation and respect other residents.
- Any damage, excessive cleaning, or missing items will be charged to the lead booker.
- Check-in and check-out times must be followed unless agreed in advance.
05 GROUP BEHAVIOUR
- You and your guests are responsible for all behaviour during the booking.
- Threatening, unsafe, or illegal conduct may lead to removal from venues or accommodation without refund.
- The lead booker is responsible for ensuring all group members understand these terms.
06 ACTIVITIES & ENTRY
- Venue entry is subject to each venue's management, dress code, and security policies.
- Liverpool Hen Parties cannot guarantee entry where guests breach venue rules.
- Some activities may require valid identification and arrival at specific times.
07 ACCURACY OF INFORMATION
- We aim to keep all package details, prices, and descriptions accurate.
- Occasional changes may happen due to supplier updates, availability, or operational requirements.
08 LIABILITY
- We are not liable for injury, loss, delay, or damage caused by third-party suppliers.
- Our liability is limited to the value of the services booked through us.
09 FORCE MAJEURE
- We are not responsible for events beyond our control including weather disruption, transport issues, strikes, or venue closures.
- Where possible, suitable alternatives will be offered.
10 COMPLAINTS
- Any issue should be reported to us as soon as it happens so we can assist.
- Formal complaints should be submitted in writing within 7 days of your event.
11 GOVERNING LAW
- These terms are governed by the laws of England and Wales.
- Any disputes will be handled under the jurisdiction of those courts.
12 CONTACT DETAILS
- Email: info@liverpoolhenparties.co.uk
- Phone: 0151 272 0001 / 07494 970570
